Support
Need help with JobSeekerAI? Start here.
Send support requests to jobseeker.ai712@gmail.com.
What to Include
- The email address on your JobSeekerAI account.
- What you were trying to do.
- What went wrong.
- Any request ID shown in the app or browser.
- A screenshot if it helps explain the issue.
Common Areas
Pause your Agent, then remove JobSeekerAI in your Google account's third-party connections to revoke Gmail access. To delete saved resumes, preferences, connected-account credentials, and workflow history, email support from your account address with the subject "Data deletion request". We verify account ownership before deletion. Revoking access, signing out, and stopping tracking do not erase all previously saved data. Clear local browser/extension storage separately; Gmail messages and recruiter copies are not deleted by JobSeekerAI. See our Privacy Policy for retention details.
Try signing out and reconnecting Gmail. If the issue continues, include the time of the failed login attempt.
Use the billing portal in the app when available. Include whether the issue is with checkout, cancellation, or portal access.
Include whether the issue happened during preview, approval, PDF download, or DOCX download.
Set your agent preferences, start the agent, then choose Let agent handle this on a recruiter conversation. The agent sends routine replies using approved preferences and pauses for scheduling, missing answers, documents, assessments, offers, changed senders, or uncertainty. Pause the agent or remove a conversation to stop future processing.